Multichannel Merchant

Altitude Software, an independent global contact center solutions vendor, and telephony company TelCentris Inc. have announced a unique partnership to deliver Altitude’s multimedia contact center solutions hosted over Telcentris’ Unified Communications Service Delivery Platform (SDP).

By combining the Altitude uCI Customer Interaction Management suite with TelCentris’ state-of-the-art hosted IP-PBX services, customers get a seamlessly integrated solution that solves both inbound and outbound contact center requirements in such a comprehensive manner. In this regard, the partnership and combined hosted solution is the first of its kind in North America. Previously, organizations had to contend with disparate, difficult to manage systems, or spend hundreds of thousands of dollars for an expensive, on-premise system to get similar capabilities.

“Through this partnership, Altitude and TelCentris are able to offer the industry a single, cost-effective solution for robust contact center management,” said Bryan Hertz, CEO and co-founder of TelCentris. “Few hosted solutions worldwide can match the depth and quality of this offering, including predictive dialing for outbound calling, and easily customizable automated call distribution for inbound call management.”

The combined solution is completely customizable and can be up and running within a matter of days – not months like many on-premises solutions – with little to no capital investment. Companies are able to scale up and down based on demand – such as the holiday shopping season – while saving time and money.

“Altitude uCI is a highly-flexible and fully integrated contact center suite that supports an increasing number of service delivery models, from hosted to on-premise solutions,” said Mark Lepko, president of Altitude Software USA. “This partnership allows organizations to use a powerful, highly scalable, customizable multimedia contact center solution at a very competitive cost.”

The Altitude uCI is a suite of contact center software solutions that provides businesses with a SIP-based multimedia call center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. The Altitude uCI architecture is unique to the industry with a single language and editor to manage all media interactions across all channels, to create voice menus, routing and recording rules, agent screens and outbound scripts, among others.

TelCentris’ Unified Communications Service Delivery Platform (SDP) is a turnkey, carrier class solution that enables VARs, Wireless Operators, ISPs and other organizations, regardless of size, to launch profitable VoIP offerings in a matter of days while minimizing upfront capital expenditures. TelCentris has developed a powerful SDP and next generation hosted IP-PBX application for small and medium businesses as well as VoIP technology, including instant messaging and consumer applications.